Most calls we get start with the same question. How much is this going to cost me? Below is how our pricing works, what’s included, and three recent jobs with their final numbers so you can see how it works out in a real home. Our current rates for every appliance are on our pricing page. We keep them in that one place so they’re always up to date.
The service call
A technician comes out and runs a full diagnostic on the appliance. There’s a service call fee for that visit, and if you decide to go ahead with the repair, we waive it. Same day appointments are available.
Sometimes the appliance isn’t the problem at all. It’s a tripped breaker, a power issue, or a damaged outlet. When that’s what we find, we don’t charge you labor. We’ll show you where the problem actually is and tell you what to do about it.
How we price labor
Labor is a flat price for the type of repair, and each appliance has its own range. The ranges for dishwashers, refrigerators, dryers, washers, ovens and ranges are listed on our pricing page, along with the minimum labor fee for small jobs and the price for dryer air duct installation. Those prices cover labor only. Parts are quoted separately once we know what failed.
We price our work from the Original Blue Book for Major Appliance Job Rates, a flat rate guide that a lot of appliance service companies use. Where your repair lands inside a range depends on which part failed and how hard it is to get to. Either way, you get a detailed estimate before we start, so the number doesn’t change on you halfway through.
Why high end brands cost more
On Miele, Thermador, Viking, Gaggenau, Monogram, JennAir, Fisher & Paykel and similar brands, labor runs higher than on standard brands like Whirlpool, GE, Samsung or LG. The pricing page shows by how much.
The parts cost more, and many of them have to be special ordered. These machines also have more going on inside, so the diagnostic takes longer. Our technicians are trained on these brands, which matters when a wrong guess on a Thermador part can cost you a few hundred dollars.
Three recent jobs and what they cost
A GE washer in Cypress that wouldn’t drain
The customer’s washer was leaving water in the drum. Our technician found the drain pump was clogged and broken, and replaced it. The whole job came to $345, parts and labor included.
A KitchenAid refrigerator in Katy with a dead ice maker
The ice maker had stopped working. Our technician diagnosed the refrigerator, pinned the problem on the ice maker itself, and we replaced it. Parts and labor came to about $586. It’s working like it did the day they bought it.
A GE Monogram double oven in Richmond showing F96
This double oven is built into the kitchen cabinets and was throwing an F96 error code. The diagnostic turned up two separate problems. The cooling fan had stopped working and the temperature sensor was damaged. We replaced both. Because of how the oven sits in the cabinetry, it took two technicians. The total was around $850 for parts and labor, and the customer was happy with the result.
Those three repairs aren’t random picks. Washer drain pumps, dryer heating elements and refrigerator ice makers are the parts we replace most often.
When we’d tell you to replace it instead
Here’s the math we use. Add up what a new appliance would really cost you: the appliance, delivery, installation, and hauling the old one away. If the repair costs more than half of that total, replacing it usually makes more sense. If it’s less than half, repair it.
Say a new washer comes to $800 once delivery, installation and haul away are included. Half of that is $400. A $345 drain pump repair is under the line, so you fix it.
Built in appliances change the math. Taking a built in refrigerator out of custom cabinetry and putting a new one in can cost $1,000 to $2,000 in installation and haul away alone. For a built in oven it’s at least $275 to $450. That’s money you spend before you’ve paid anything for the new appliance, so when the cabinet work is custom, repair is usually the better call.
Repair is also faster most of the time. You’re not waiting on a delivery date and then an installation appointment.
What Houston does to appliances
A lot of what we fix around here comes back to the climate and the water. Houston’s hard water leaves mineral buildup in anything that handles water. Storms knock the power out. Long summers make refrigerators and freezers work harder, and the humidity means we find a lot of mold on door gaskets and water lines.
If an appliance won’t start after a storm, check the breaker before you call anyone. And if we come out and the breaker or outlet turns out to be the cause, you won’t pay labor.
Our warranty
We cover parts for 90 days and labor for 30 days. That applies when we replace or repair a part and complete the repair.
The warranty doesn’t cover a refrigerant (freon) charge by itself, basic maintenance, or temporary fixes. The freon question comes up a lot, so here’s why. A refrigerator that’s low on refrigerant has a leak somewhere. Recharging it costs less up front, but the gas leaks back out and the fridge stops cooling again. We can’t keep recharging the same unit under warranty. The actual fix is repairing whatever is leaking, whether that’s the compressor, the evaporator or another part of the sealed system.
Commercial appliance repair
Commercial equipment has its own service call fee. It covers a full diagnostic and is waived if you go ahead with the repair. We try to get to commercial calls fast, since equipment that’s down usually means business you’re losing.
Some commercial repairs need two or three technicians to do safely and efficiently, and each additional technician is billed by the hour. Both rates are on the pricing page.
Get a price on your repair
Call (713) 333-0343 and tell us what the appliance is doing. Our technicians have more than 20 years of combined experience working in Houston and the surrounding area. You can also book online, or see our full rate card on the pricing page.
